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Warranty and Return Policy

Scope of Warranty Coverage

  • Repaired or replaced parts that malfunction, or do not work as intended or designed.
  • Warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair, except in the situations outlined below.

Warranty Does Not Protect Against

After Manticore repairs the components, the warranty does not protect against:

  • Subsequent mishandling that causes the unit to bend, twist, or crack
  • Problems caused by water or foreign contaminants
  • Damage resulting from attempted customer repairs or tampering with internal hardware
  • New malfunctions or damages unrelated to the original repair
  • Issues which arise from normal wear and tear during riding

Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:

  • Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
  • Existence of damage to the unit, as noted prior to the repair
  • Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Your technician will be able to explain in further detail upon diagnosing your specific component.

The warranty is valid only for the specific device repaired and the original customer; it is not transferable across components or if the component is sold or given to another individual.

If a customer’s component is damaged as a direct result of a repair attempted by one of Manticore’s technicians, Manticore will attempt to refurbish the component, with the original repair issue resolved. If refurbishing is not possible, Manticore will replace the component with a product of equal or greater value to the damaged component based on the model’s fair market value given its condition as received, as determined by Manticore.

The normal turnaround time for repairs sent to Manticore’s Repair Department is approximately 48 hours, starting the day after the item is received at Manticore. Rush service is available for an additional fee.

Manticore Work Authorization and Service Waiver

By submitting repairs to Manticore, the customer agrees to the following conditions:

I authorize Manticore to perform repair work on my suspension component. I understand that Manticore repair technicians have been trained to perform device repairs, but Manticore are in no way affiliated with manufacturer. Further, I agree to release, indemnify, and hold Manticore from liability for any claims or damages of any kind or description that may arise from any repair work performed, unless it is caused by severe negligence of Manticore or its agents.

I understand that repairs or technical support rendered by Manticore may void manufacturer warranties for this component. Manticore and its affiliates do not assume any liability or warranty in the event that the manufacturer warranties are voided but may, at its sole discretion, offer its own warranty on the parts and/or services performed.

I further understand that it is my responsibility to inform Manticore accurately with regard to the model description and condition of my component, as well as whether any modifications or repairs have previously been attempted or completed. A Manticore technician will perform a check-in diagnosis of my component to evaluate its condition. If the component arrives at Manticore in noticeably different condition than previously described, I acknowledge that additional charges may apply. I understand that a Manticore technician will contact me to discuss the discrepancies and potential additional costs.

The customer understands that they will be initially removing and later reinstalling the product when it is returned from Manticore, and that correct installation of the repaired component back onto the bicycle is the responsibility of the customer. If the customer is uncertain on how to remove or install a component, Manticore recommends taking the product to a local bike shop for assistance by a professional mechanic.

As the customer, I recognize that the careful packing and shipping of my suspension component to Manticore is my responsibility. If the product arrives with further damage, or is lost in transit, I bear full responsibility for that risk of loss as the shipper.

If any device should be lost or damaged further than the condition it was released to Manticore in, Manticore’s liability will be limited to the cost of repair or replacement of the component in its condition at the time of transfer to Manticore based on current fair market value. Manticore’s liability for damages from any cause when it comes to repairing your product is limited to the cost of the repair service or a comparable replacement component. Manticore and its affiliates have no liability whatsoever for indirect or consequential damages resulting from a repair or repair attempt, including any lost profits or revenue of the customer.

Warranty Terms

As part of the repair services provided to the Customer (“You”), the technician or the Manticore Repair Department is providing replacement parts (“Parts”) and accessories (“Accessories”) supplied by Manticore LLC (“Company”).

Limited Warranty

Company warrants to you that from the date the Parts or Accessories are provided to you and for the 30 days afterward as you remain the owner (“Warranty Period”), each Part and Accessory provided to you under this Agreement will be materially free from installation defects. Company’s sole obligation, and your sole remedy, under this warranty is limited to, at Company’s sole discretion, repair or replacement of the defective Part or Accessory. This warranty is non-transferable.

Company’s obligations under this warranty are conditioned on your prompt notification to Company of any warranty claim and complying with Company’s then-current warranty procedures provided to you. This warranty specifically excludes (i) any Part or Accessory that was altered, repaired, or modified by a party other than Company without Company’s prior written consent; (ii) any defects, damage or errors that (1) occurred after shipping by Company, (2) were the result of improper testing, installation, storage, mishandling, abuse, misuse, accident or causes other than ordinary use of the Part or Accessory, or (3) use of the Part or Accessory in conjunction with another product which is incompatible, or of an inferior quality; (iii) warranty claims by any individual other than you, or warranty claims after the Warranty Period; and (iv) any warranty claim for which Company determines that there is no defect in the returned Part or Accessory.

For repair-related warranty claims, Company will issue a Return Materials Authorization (“RMA”) shipping label to you. You must return the component using proper packaging, with the RMA label on the outside of the box. You must comply with the additional warranty and return procedures provided to you by Company. You assume risk of loss or damage to any Part or Accessory returned to Company for repair or replacement until delivery to Company.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, NEITHER COMPANY, NOR ITS SUPPLIERS OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES REGARDING THE PARTS OR ACCESSORIES. ALL PARTS AND ACCESSORIES ARE PROVIDED WITH THE WARRANTY OF THE MANUFACTURER IN FORCE, AND ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. No advice or information, whether oral or written, obtained by you from technician or otherwise will create any additional warranty, representation or guarantee by Company not expressly stated herein.

Limitation of Liability

NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, COMPANY WILL NOT BE RESPONSIBLE OR LIABLE TO YOU UNDER ANY CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY FOR ANY DAMAGES RELATED TO YOUR USE OF THE PARTS OR SERVICES, INCLUDING WITHOUT LIMITATION (A) FOR INTERRUPTION OF USE, COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES OR FOR LOSS OF PROFITS; OR (C) FOR ANY AMOUNTS THAT ARE IN EXCESS OF THE TOTAL AMOUNTS PAID BY YOU FOR THE PART OR ACCESSORY FROM WHICH SUCH DAMAGE AROSE. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, AND Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.